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This extension is free to try. After the trial ends, a small subscription helps us keep things running smoothly and add new features.
Export Trustpilot Reviews

Export Trustpilot Reviews

Export any business's Trustpilot reviews to CSV, JSON, or Excel (XLSX) — with live insights, charts, and AI summaries. Everything runs right inside Chrome's side panel.

📋 What this extension does

A clean side-panel tool that turns Trustpilot review pages into tidy spreadsheet files — and shows you the story behind the numbers.

Your data never leaves your browser. The extension only reads the review page you have open and builds the file on your own computer. Nothing is uploaded to any server.

🚀 Getting started

From install to your first export in six steps.

  1. Open a Trustpilot business review page in Chrome — any page whose web address looks like trustpilot.com/review/example.com.
  2. Click the extension icon in Chrome's toolbar (pin it for easy access). The side panel opens on the right.
  3. Check the current business card at the top — it should show the correct business name, TrustScore, and review count.
  4. Pick your export range (current page, first N pages, or all pages) and tick the fields you want in the file.
  5. Click Start fetch. Watch the progress bar — you can cancel anytime and still export what was collected.
  6. When it finishes, choose a format (CSV / JSON / Excel) and click Export to download the file.

📥 Export tab

The main workspace: detect the business, choose what to grab, and download.

Feature What it does
Current business card Automatically detects the Trustpilot business page you're on and shows its name, TrustScore, total reviews, and roughly how many reviews can be exported. If you're not on a business page, it tells you so.
Export range Choose Current page (about 20 reviews), First N pages (1–200), or All pages. Your choice is remembered the next time you open the panel.
Field selector Pick exactly which columns end up in your file. Fields are grouped into six collapsible categories. Use Select all / Clear for quick changes. Your selection is saved automatically.
Start / Cancel Begin the fetch and watch live progress (page X of Y, N reviews collected). Cancel anytime — whatever was already collected stays available to export.
Export formats After the fetch completes, download as CSV (opens in Excel / Google Sheets), JSON (for developers), or Excel (XLSX) (clean columns, no line-break mess).
Recent fetches Keeps your last 5 fetches. Re-export any of them in any format — CSV, JSON, and Excel — without fetching again. Each entry shows the business name and review count.

🗂️ Exportable fields

35 columns across six groups. Tick only the ones you need.

Group Fields
Review info
Review IDTitleTextRatingLanguageLikesExperienced datePublished dateUpdated dateSourceReview link
Verification
Verification levelIs verifiedVerification sourceReview source name
Reviewer
NameCountryUser IDAvatar URLUser review countVerified real nameTotal reviews on this business
Business reply
Reply messageReply date
Business info
NameTrustScoreBusiness IDWebsitePrimary categoryEmailPhoneAddressCityCountryZipVerified payment
Export metadata
Export date

📊 Insights tab

Understand the reviews at a glance — automatically built from what you just exported.

Feature What it shows
Rating distribution A bar chart from 5-star down to 1-star, plus the average rating. Each bar shows its count and percentage.
Language distribution The top 6 review languages, with everything else rolled into "Other".
Country distribution The top 6 reviewer countries, with everything else rolled into "Other".
Reply rate The percentage of reviews the business replied to.
Verified rate The percentage of reviews that are verified.
AI summary Trustpilot's own overall summary, plus per-topic summaries — shown right in the panel when available.
Insights reflect what you exported, not the live page. If the page has changed since your fetch, re-fetch to refresh the numbers.

⚙️ Settings tab

Tune how the extension fetches reviews and how it looks.

Setting What it controls
Theme Switch between System, Light, and Dark.
Page interval How long to wait after each page before fetching the next (default 7 seconds). A longer wait is gentler on Trustpilot and reduces the chance of being temporarily blocked.
Retry attempts How many times to retry a page that fails to load (default 3).
Retry interval How long to wait between retries (default 8 seconds).
Fetch same user's other reviews When a person wrote several reviews for the same business, the page normally only shows their newest one. Turn this on (default) to also collect their older reviews — more complete data, but slower. Turn it off for faster, lighter exports.
Reset to defaults Restore the default field selection, or reset all settings back to their original values.

❓ Frequently asked questions

The panel says "Not on a business page". What should I do?
Open an actual Trustpilot business review page first — its web address should contain /review/ followed by the business name. The panel will detect it automatically. If it doesn't update, click Re-check.
Why is the fetch slow, or why did it get interrupted?
Trustpilot limits how quickly pages can be read. For large businesses (hundreds of pages), fetching naturally takes a while. To go easier on it, choose fewer pages, or increase the Page interval in Settings. You can cancel anytime and still export whatever was already collected.
I saw a notice that some users' other reviews "couldn't be fetched due to rate limiting". Are my main reviews safe?
Yes. Your main reviews were saved successfully — the notice only refers to the optional older reviews from the same users. They were skipped to avoid overloading Trustpilot. You can try again later, or turn off Fetch same user's other reviews in Settings to skip them entirely.
The numbers in Insights don't match what I see on the page. Why?
Insights are calculated from exactly what you exported, not the live page. Trustpilot constantly refreshes its newest reviews, so the page may have shifted since your fetch. Re-fetch to bring everything in sync.
Which format should I pick?
Choose Excel (XLSX) for the cleanest result — every field lands in its own column with no line-break problems. Choose CSV for a lightweight file that opens in any spreadsheet app. Choose JSON if you're a developer feeding the data into another tool.
Does it work in Incognito mode?
Yes, after you allow it. Open Chrome's extension management page (Chrome menu → Extensions → Manage extensions), find this extension, click Details, and turn on Allow in Incognito.
Is there a free trial?
Yes. You can try every feature for free during the trial period, so you're sure it's right for you before committing. No sign-up is needed to start.
Why is there a charge after the trial?
We want to be upfront with you. Behind this extension are real costs — keeping it reliable, fixing bugs, adding new features, and helping you when something goes wrong. The subscription helps us cover these ongoing costs so we can keep improving your experience. We offer a free trial first, so you only pay if it's worth it to you.

🛟 Not working? Let us know

Most issues are fixed with a quick refresh. If it still won't cooperate, please send us the details — we read every message.

Quick fixes to try first

  1. Refresh the Trustpilot page (press the reload button), then reopen the side panel.
  2. Open Chrome's extension management page (Chrome menu → Extensions → Manage extensions) and click the refresh icon on this extension's card.
  3. Make sure you're on a real business review page (web address contains /review/), not the Trustpilot homepage or a single review page.
  4. If a fetch keeps failing, increase the Page interval in Settings, or reduce the number of pages.

Still not working? Send us a message

If the steps above didn't help, please email the developer and include the following so we can fix it quickly:

Tip: Copy the business page link straight from your browser's address bar — it's the most important clue. The more detail you include, the faster we can help.